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At we aim for all round customer satisfaction each time you shop and hope that you enjoy your shopping experience with us. We understand that occasionally you may want to cancel items you have ordered. If you require to exchange or return and item please click here.

If you have any questions or queries regarding the returning of your item please do not hesitate to contact our returns team at

Further under the United Kingdom's distance selling regulations, you have the right to cancel your order (contract) for any item purchased from HeelzSoHigh within a period of 7 working days starting the day after the day in which the item was delivered for a full refund. Order cancellations must be made in writing to HSH customer care at the address supplied within our website.

To cancel your delivery please email with your order number, if however your order has already been processed you will need to return the order to us.